Salesforce Energy and Utilities Cloud Accredited Professional : AP-207 exam

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create quotes for each individual site and add products, then run multi-site batch jobs.
D) Create a multi-site quote, add members to the quote, and add products for each site

2. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Energy and Utilities Base Service license
B) Salesforce Contact Center license
C) Salesforce Field Service license
D) Salesforce Service Console license

3. What's an example of a parent and child premise record?

A) The parent premise is the apartment, and the child is the type of service provided.
B) The parent premise is the type of service provided, and the child is the apartment.
C) The parent premise is the apartment unit, and the child is the apartment building.
D) The parent premise is the apartment building, and the child is the apartment unit.

4. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use Contacts just for B2B scenarios.
B) Use the Account Contact Relation object
C) Use the Consumer Account record type
D) Enable Person Accounts to model consumers.

5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

Solutions: