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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

2. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) Target service level
B) VDN counted calls
C) Activate on oldest call waiting
D) expected Wait Time (EWT)

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) It is not necessary far either the reporting adjunct or the switch release to change.

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

5. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is a standard vector code for evacuation
B) E is assigned to a VDN that routes calls to an evacuation vector
C) E has a vector variable that is changed when an evacuation is required
D) E has been administered as a Feature Access Code

Solutions: