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NEW QUESTION # 96
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplishthis?
- A. Omni-Channel with prioritized queues
- B. Standard Email-to-Case with assignment rules
- C. Lightning Email with web routing prioritization
- D. Standard Web-to-Case with assignment rules
Answer: B
NEW QUESTION # 97
Universal Containers' customer service technicians need to access the following information while at a customer site complete the service call: - Customer order history - Level of contracted support - List of replaceable parts Which system can Salesforce integrate with to retrieve this information and makes it available to technicians in the field?
- A. A workforce management system
- B. A third-party mobile application platform
- C. An enterprise resource planning system
- D. A knowledge management system
Answer: C
NEW QUESTION # 98
In an organization with a private sharing model, Sam is a sales exec that reports to John, a Sales Manager. Sam has ownership of the ABC Company account record, and also has created an opportunity for ABC Co. Can Sam see John's data?
Answer:
Explanation:
No. John, as the manager in the hierarchy can see Sam's data, but not the other way around.
NEW QUESTION # 99
A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK).
CK has a global sales presence that supports a customer base throughout the: world, 'CK wants to set up an appropriate structure to track customers with subsidiaries.
Which approach should the consultant recommend meeting the requirement?
- A. Global Contact structure that links all Contacts with one global Account
- B. Global Account structure that links all Contacts with one global Account
- C. Location-specific Account structure with Account Hierarchies
- D. Location-specific Account structure without Account Hierarchies
Answer: C
NEW QUESTION # 100
Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.
What will happen if the exchange rates are adjusted?
- A. All newly closed opportunities will use the new conversion rate.
- B. New opportunities will use the new conversion rate and old opportunities will remain the same.
- C. All opportunities with conversion rates will use the new rate.
- D. Opportunities created this month will use the new conversion rate and old opportunities will remain the same.
Answer: B
Explanation:
When you adjust the exchange rates in a multi-currency org, the new rates only apply to new opportunities that are created or updated after the change. The old opportunities will retain the conversion rate that was in effect when they were last modified. This can help you preserve historical data and avoid recalculating closed opportunities. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 14)
* https://help.salesforce.com/s/articleView?id=sf.admin_currency.htm&type=5
NEW QUESTION # 101
Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce.
Which approach should the consultant recommend to meet this requirement?
- A. Schedule a nightly batch job to find and post daily charges
- B. Develop Apex to connect with the Authorized.net API.
- C. Utilize an application from the AppExchange
- D. Create a flow to alert the finance team to manually charge the account.
Answer: C
NEW QUESTION # 102
Universal containers has setup a sales process that requires opportunities to have associated product line items
before moving to the negotiation stage. What solution should a consultant recommend to meet this criteria?
Choose 2 answers.
- A. Define a workflow rule that automatically defaults to a pricebook and...........negotiation stage.
- B. Configure a validation rule that tests the 'Has line item and stage fields for the correct condition'.
- C. Configure the opportunity record types to enforce product line item.......
- D. Ensure that all sales representatives have access to at least one pricebook when creating product lines.
Answer: B,D
NEW QUESTION # 103
Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities.
What should a Consultant, recommend to meet this requirement?
- A. Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the dosed/won stage.
- B. Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.
- C. Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.
- D. Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the dosed/won stage.
Answer: A
NEW QUESTION # 104
Joe is the record owner of a lead. A lead sharing rule has been defined so that leads owned by Joe are shared with the public group called Joe's team. When the lead is converted to an account, contact, and opportunity, who will have access to these records assuming that a private sharing model is in place on these objects and there are no sharing rules defined for those objects?
- A. Joe, all members of the public group, Joe's team, and anyone above any group member in the will be able to access the three records.
- B. Joe will be the only person who is able to access the account, contact, and opportunity records.
- C. Joe, all members of the public group, and Joe's team will be able to access the three records.
- D. Joe and anyone above him in the role hierarchy will be to access the three records.
Answer: D
NEW QUESTION # 105
Which three actions should a consultant recommend to provide alignment between a new formal sales methodology and Salesforce? Choose 3 answers
- A. Consider available sales methodology AppExchange applications
- B. Embed Lightning components within Salesforce to support the sales methodology
- C. Override Salesforce user interface with the sales methodology user interface.
- D. Configure Salesforce standard and custom objects to support the sales methodology
- E. Develop a data integration between Salesforce and the sales methodology database
Answer: A,B,D
NEW QUESTION # 106
Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue?
- A. Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster.
- B. Enable "Load Individual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices.
- C. Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to render Account details faster.
- D. Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detail to render while the Invoice related list data will be visible after querying details from Invoices.
Answer: D
NEW QUESTION # 107
The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing Account or Contract details for a created order. Which two conditions should the Consultant consider to meet this requirement? Choose 2 answers
- A. The Currency associated with the Order can be different from the new contract
- B. The Contract associated with the Order is also associated to the new Account
- C. The price book associated with the Order is also associated to the new Account
- D. The Order should be in Draft Status
Answer: B,D
NEW QUESTION # 108
Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?
- A. Increase points for actions that Indicate Intent.
- B. Include a measure for the number of marketing touches.
- C. Evaluate each record against the target marketing persona.
Answer: A
Explanation:
When leads with high scores do not convert as expected, it suggests that the scoring model may not effectively measure purchase intent. Adjusting the lead scoring formula to assign higher points for actions that indicate strong intent (such as downloading a whitepaper or requesting a demo) can improve the accuracy of the scoring process, ensuring that highly interested leads are prioritized.
Including a measure of marketing touches or evaluating against personas could also help, but increasing points for high-intent actions directly addresses the issue of prioritizing leads based on purchase readiness.
Salesforce Documentation References:
* Lead Scoring Best Practices
* Improving Lead Qualification
NEW QUESTION # 109
Universal Containers has a lead qualification team that qualifies and converts leads into opportunities. During lead conversion, the new opportunity must be assigned to the account owner. Which solution should a consultant recommend to meet this requirement?
- A. Create an assignment rule on the opportunity.
- B. Create a workflow on the opportunity.
- C. Create a trigger on the opportunity.
- D. Create an assignment rule on the account.
Answer: C
NEW QUESTION # 110
Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday.
Which best practice should the Consultant recommend to overcome this obstacle?
- A. Run the training as planned and record it so the other users can watch the video.
- B. Move training for all users to the following week and communicate the change.
- C. Set up a training session for just the European region and run the scheduled training.
- D. Talk to the manager of that region and tell them how important training is and that they should come.
Answer: C
NEW QUESTION # 111
Universal Containers has just enabled advanced currency management. The Vice-president (VP) of Asia Pacific Sales wants to view currency in opportunity revenue reports in both the corporate currency of USE and the relevant country's currency. The VP of Asia Pacific Sales uses USE as the default currency. What solution should a consultant recommend to meet this requirement?
- A. Create a dashboard and set the display currency to show all currencies for Asia Pacific.
- B. Create an opportunity revenue report for each country and use a Joined report to display values.
- C. Create a dashboard and a dashboard filter to only display Asia Pacific currencies.
- D. Create an opportunity revenue report and include the amount and converted amount values.
Answer: D
NEW QUESTION # 112
Universal Containers wants to provide its customer with more support options. Which three should a Consultant recommend? Choose 3 answers
- A. Configure Chatter for public access
- B. Implement SOS for mobile experience
- C. Add Live Agent to public-facing sties
- D. Utilize KCS to manage Knowledge
- E. Create a Customer Community
Answer: B,C,E
NEW QUESTION # 113
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