33160X Exam PDF [2024] Tests Free Updated Today with Correct 71 Questions
Avaya 33160X Exam Preparation Guide and PDF Download
Avaya 33160X (Avaya Workforce Engagement Support Certified) Certification Exam is a highly recognized certification in the field of workforce engagement support. Avaya Workforce Engagement Support Certified Exam certification is designed to validate the skills and expertise of individuals who provide support for Avaya Workforce Engagement solutions. Avaya Workforce Engagement Support Certified Exam certification is intended for individuals who have experience in the installation, configuration, maintenance, and troubleshooting of Avaya Workforce Engagement solutions.
NEW QUESTION # 27
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The installer log
- B. The user log
- C. The alarm status
- D. The Audit viewer
Answer: D
Explanation:
Explanation
The Audit Viewer is where an Avaya Workforce Engagement administrator can see all user changes in its administrative pages. The Audit Viewer is a tool that records and displays all the actions performed by users in the system, such as logging in, changing settings, creating schedules, and so on2. The Audit Viewer can help administrators monitor user activity, troubleshoot issues, and ensure compliance2.
NEW QUESTION # 28
Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
- A. It can provide expert agent selection distribution.
- B. It can optimize the workforce.
- C. It can generate real time reports.
- D. It can improve processes.
- E. It can enrich interactions.
Answer: B,D,E
Explanation:
Explanation
According to the Avaya Workforce Engagement Overview Video1, Avaya Workforce Engagement is a solution that helps contact centers transform their customer experience by gaining deeper insights into customer interactions and improving agent performance, processes, and operations. Some of the capabilities and customer impacts of using Avaya Workforce Engagement are:
A: It can optimize the workforce. Avaya Workforce Engagement can help contact centers optimize their staffing levels, schedules, training, coaching, and development of their agents. By using historical data and trends, Avaya Workforce Engagement can help contact centers forecast their workload and demand across differentchannels and time periods, and assign the right number and skill of agents to meet their service goals. By using automatic scorecards and e-learning courses, Avaya Workforce Engagement can help contact centers monitor, assess, and improve their agent performance, efficiency, productivity, and satisfaction.
B: It can improve processes. Avaya Workforce Engagement can help contact centers improve their processes by capturing and analyzing voice and digital interactions with customers. By using advanced speech analytics and conversational analytics, Avaya Workforce Engagement can help contact centers identify customer needs, expectations, preferences, sentiments, behaviors, issues, opportunities, trends, etc., and use this intelligence to enhance their service processes, policies, procedures, scripts, etc., to deliver a consistent and personalized customer experience.
C: It can enrich interactions. Avaya Workforce Engagement can help contact centers enrich their interactions with customers by providing real-time assistance and guidance to their agents. By using live monitoring and screen capture tools, Avaya Workforce Engagement can help contact centers observe their agent-customer interactions live and intervene when needed to provide prompts, resources, feedbacks, suggestions etc., to help their agents resolve customer queries effectively and efficiently.
The statements D and E are incorrect because:
D: It can provide expert agent selection distribution. This is not a capability of Avaya Workforce Engagement but rather a capability of Avaya Experience Platform Attribute-Based Routing2.
Attribute-Based Routing is a feature that allows contact centers to match customers with agents based on various attributes such as skills, preferences, availability, performance, etc., to provide an optimal customer experience.
E: It can generate real time reports. This is not a capability of Avaya Workforce Engagement but rather a capability of Avaya Experience Platform Artificial Intelligence2. Artificial Intelligence is a feature that allows contact centers to leverage the power of AI to generate real time reports and insights that can help them optimize their customer engagement and omnichannel service strategies across assisted and self-service channels.
NEW QUESTION # 29
Happens when the framework installation fails?
- A. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
- B. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
- C. Errors Will appear in black text in the SR tool.
- D. All installation errors Will appear on the alarms page of Element Manager
Answer: B
Explanation:
Explanation
According to the Avaya Workforce Engagement Support Installation Guide, if the framework installation fails, the installer will stop but does not quit from the tool. The failed components are tracked to the installer's log file, which is located in C:\Program Files\Avaya\Avaya Workforce Engagement Support\Logs. The installer will also display a message indicating which component failed and provide a link to the log file. The user can then review the log file, resolve the issue, and resume the installation from where it left off. References: Avaya Workforce Engagement Support Installation Guide, page 34.
NEW QUESTION # 30
In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?
- A. Recorder Archiver Service
- B. Content Server
- C. Archive Web Service
- D. Archive Database
Answer: A
Explanation:
Explanation
The Recorder Archiver Service is a service that runs on a Recorder or standalone Central Archive service and performs the actual archive activity. It is responsible for moving the recordings from the Recorder to the Archive Database and Content Server, as well as deleting the recordings from the Recorder after they are archived. The Recorder Archiver Service also handles the encryption and decryption of the recordings, if enabled1 References: 1: Avaya Workforce Engagement Support - Archive Configuration Guide, page 9
NEW QUESTION # 31
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
- A. Capture Status
- B. Recorder Status Summary
- C. Employee Archive Report.
- D. Data Integrity Report
Answer: C
Explanation:
Explanation
The Employee Archive Report is a monitoring tool that can be used to get information about the number of call employee segments recorded and archived. The EmployeeArchive Report shows the number of recordings, the total duration, the total size, and the average size of the recordings for each employee or group of employees. The Employee Archive Report can be filtered by date range, organization, group, employee, recording type, and recording status. The Employee Archive Report can also be exported to a CSV file for further analysis1 References: 1: Avaya Workforce Engagement Support - Reporting Guide, page 25-262
NEW QUESTION # 32
A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
- A. Avaya
- B. Enable Named Employees Unit of Measure
- C. AWFO
- D. Back Office - Item Tracking
- E. ACRA
Answer: B
Explanation:
Explanation
According to the Avaya Workforce Engagement Support Installation Guide, to enable Trusted License for Avaya Contact Recorder Advanced (ACRA), the feature Enable Named Employees Unit of Measure must be checked under License Management in Framework. This feature allows the system to use the number of named employees as the unit of measure for licensing, instead of the number of concurrent users. The other features, such as ACRA, Back Office - Item Tracking, Avaya, and AWFO, are not related to Trusted License. References: Avaya Workforce Engagement Support Installation Guide, page 41.
NEW QUESTION # 33
You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
- A. Interaction Applications
- B. Central Archive
- C. Content Server
- D. Archive database
Answer: D
Explanation:
Explanation
The Archive Database server role provides all access to the Archive Database. The Archive Database is a SQL Server database that stores the metadata of the recordings, such as call details, agent information, quality scores, and encryption keys. The Archive Database server role must be assigned to a server that has SQL Server installed and configured. The Archive Database server role can be assigned to a standalone server or to a server that also has other roles, such as Central Archive or Quality Monitoring3 References: 3: Avaya Workforce Engagement Support - Archive Configuration Guide, page 8-94
NEW QUESTION # 34
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. Side-by side upgrade to R20.x in Windows 2016
- B. Two step upgrade process, to V15.1 first, then to R20.x
- C. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
- D. Side-by side or hardware reuse migration to R20.x
Answer: B
Explanation:
Explanation
The upgrade path from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X is a two step upgrade process, to V15.1 first, then to R20.X. This is because WFO Vll is not compatible with Windows Server 2016, which is required for R20.X. Therefore, the first step is to upgrade WFO Vll to V15.1 on Windows Server 2012 R2, and then the second step is to upgrade V15.1 to R20.X on Windows Server 2016.
This upgrade path applies to both side-by-side and hardware reuse migration scenarios. The other options are not valid upgrade paths for WFO Vll to R20.X.
Avaya Workforce Engagement Installation Guide
[Avaya Workforce Engagement Upgrade Guide]
NEW QUESTION # 35
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
- A. That there is no connection via WIFI.
- B. That the beasvcX64.exe process didn 't reach the memory required
- C. That the wlsvcX64.exe process didn 't reach the memory required.
- D. That the security settings on Internet Explorer 11 allows Access to multiple servers.
Answer: D
Explanation:
Explanation
According to the Avaya Workforce Engagement Installation Guide, one of the prerequisites for accessing the web portal is to configure the security settings on Internet Explorer 11 to allow access to multiple servers. This is because the web portal uses a single sign-on mechanism that requires communication between different servers in the domain. If the security settings are not configured properly, the user may encounter login issues or errors when accessing the web portal. References: : Avaya Workforce Engagement Installation Guide, page
29, section "Configuring Internet Explorer 11 security settings"
NEW QUESTION # 36
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Start monitoring command
- B. Pause monitoring command
- C. Start Annotation command
- D. Cancel monitoring command
Answer: A,B
Explanation:
Explanation
Agent Initiated Monitoring (AIM) enables agents to register their Agent ID with the recording system and have their phone or workspace associated with recordings. Using AIM, agents can start and stop recording calls "on the fly." They can also use AIM to annotate a recording that they start or one that they block from being recorded. The start monitoring command initiates a recording of the current call, while the pause monitoring command temporarily stops the recording of the current call1.
NEW QUESTION # 37
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
- A. Install WFO software and any required hotfixes
- B. Verify the server using the SR validation
- C. Configure the recorder server roles
- D. Set up the server, Including VM settings, NICs and disks
Answer: D
Explanation:
Explanation
According to the Avaya Contact Recorder Installation Guide, setting up the server, including VM settings, NICs and disks, is the customer's responsibility when preparing to setup an Avaya Contact Recorder Advanced (ACRA). The customer must ensure that the server meets the minimum hardware and software requirements for installing ACRA, such as CPU, memory, disk space, operating system, network interface cards, etc. The customer must also configure the server settings according to the best practices and recommendations provided by Avaya Workforce Engagement Support. References: Avaya Contact Recorder Installation Guide
NEW QUESTION # 38
Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
- A. Consider loading trends.
- B. Check data fragmentation
- C. Check active alarms
- D. Confirm Services are running
- E. Perform Database backups
Answer: C,D,E
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the following are some of the maintenance tasks that should be completed on a daily or weekly basis:
B: Check active alarms. The administrator should monitor the health status of the servers and services in the Avaya Workforce Engagement system and check for any active alarms that indicate critical or major issues. The administrator can use Enterprise Manager to view the alarms and their details, such as severity, description, time, and resolution steps. The administrator should resolve the alarms as soon as possible to avoid any impact on the system performance or functionality.
C: Confirm Services are running. The administrator should verify that all the services and components that are required for the Avaya Workforce Engagement system are running properly on each server. The administrator can use Enterprise Manager to view the status of each service and component, such as online, offline, orerror. The administrator should restart any service or component that is not running or has an error status.
D: Perform Database backups. The administrator should perform regular backups of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. The administrator can use Enterprise Manager to schedule and manage the database backups, as well as restore them in case of a disaster recovery scenario.
The statements A and E are incorrect because:
A: Consider loading trends. This is not a maintenance task that should be completed on a daily or weekly basis, but rather a planning task that should be done before installing or scaling the Avaya Workforce Engagement system. The administrator should consider the loading trends of the contact center, such as the number of agents, channels, interactions, evaluations, etc., and determine the optimal deployment level and server configuration for the system.
E: Check data fragmentation. This is not a maintenance task that should be completed on a daily or weekly basis, but rather an optimization task that should be done periodically or when needed. The administrator should check the data fragmentation of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Data fragmentation occurs when data is stored in non-contiguous blocks on the disk, which can affect the performance and efficiency of the database operations. The administrator can use Enterprise Manager to analyze and defragment the databases to improve their performance. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 39
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A. MDL database
- B. LoggerServerservice
- C. Dedicated network connection
- D. Enterprise Manager
Answer: D
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator to configure and manage the Avaya Workforce Engagement system.
One of the functions of Enterprise Manager is to monitor the managed servers for alarms and collect summary data. Enterprise Manager can display the health status of each server in the system, such as CPU usage, memory usage, disk space usage, and network traffic. Enterprise Manager can also alert the administrator of any critical or major alarms that occur on the servers, such as service failures, license issues, or configuration errors. Enterprise Manager can also provide reports and charts that show the summary data of the system performance and activity, such as number of calls recorded, number of evaluations completed, number of agents coached, etc. References: Avaya Workforce Optimization Select Installation Guide
NEW QUESTION # 40
In Archive, what is the function of a campaign?
- A. It defines how to perform a specific archive task against a specific media.
- B. It defines when and how fast archive activity may occur on a recorder.
- C. It defines the physical repository for archived content.
- D. It defines filter rules to determine which recordings to archive.
Answer: D
Explanation:
Explanation
According to the Avaya Workforce Engagement Support Administration Guide, a campaign is a set of filter rules that define which recordings to archive. A campaign can include filters based on date range, recording type, agent ID, DNIS, ANI, and other criteria. A campaign can also specify whether to archive audio only, screen only, or both. A campaign can be associated with one or more archive profiles, which define the destination and format of the archived content. References: Avaya Workforce Engagement Support Administration Guide, page 105.
NEW QUESTION # 41
Which statement about archive database Service role Configuration is true?
- A. You can add multiple archive database targets
- B. You can create database targets in Recorder Manager
- C. You can change database targets in Enterprise Manager
- D. You can change database targets in Recorder Manager
Answer: A
Explanation:
Explanation
Archive database Service role Configuration is a feature of Avaya Workforce Engagement that allows customers to configure one or more archive database targets for storing call recordings. Customers can use Enterprise Manager to add, edit, or delete archive database targets, as well as specify the retention period and the purge schedule for each target. Customers can also use Recorder Manager to view the status of the archive database targets and the archive jobs.
Avaya Workforce Engagement Enterprise Manager User Guide, page 635
Avaya Workforce Engagement Recorder Manager User Guide, page 276
NEW QUESTION # 42
In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)
- A. Antivirus installation
- B. Prepare SSRS for reports ingestion.
- C. SSL certificates preparation
- D. SR tool software installation
- E. Firewall configuration
Answer: A,C,E
Explanation:
Explanation
According to the Avaya Workforce Engagement Installation Guide, some procedures are the customer's responsibility before installing or upgrading the software. These procedures include:
Firewall configuration: The customer must ensure that the firewall rules allow communication between the servers and clients in the domain, as well as external services such as email, NTP, and DNS. The customer must also open specific ports for different components of the Avaya Workforce Engagement solution, such as recording, playback, database, and web services. The installation guide provides a list of ports that need to be opened for each component.
SSL certificates preparation: The customer must prepare and install SSL certificates for securing the communication between the servers and clients in the domain. The customer can use self-signed certificates or certificates issued by a trusted certificate authority (CA). The installation guide provides instructions on how to generate and install SSL certificates for different components of the Avaya Workforce Engagement solution, such as recording server, application server, web server, and database server.
Antivirus installation: The customer must install and configure an antivirus software on each server in the domain to protect the system from malware and viruses. The customer must also exclude certain folders and processes from antivirus scanning to avoid performance issues or conflicts with the Avaya Workforce Engagement software. The installation guide provides a list of folders and processes that need to be excluded from antivirus scanning for each component of the Avaya Workforce Engagement solution.
The other two procedures, SR tool software installation and SSRS preparation for reports ingestion, are not the customer's responsibility, but rather part of the installation or upgrade process performed by the technician or administrator. References: : Avaya Workforce Engagement Installation Guide, pages 17-28, sections
"Prerequisites" and "Preparing for installation or upgrade"
NEW QUESTION # 43
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. RIS (Recorder Integration Service).
- B. Recorder
- C. Archive
- D. Customer Environment.
- E. Storage
Answer: A,B,D
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, the three main components for analysing an Avaya Workforce Engagement recording integration with Avaya Contact Recorder Advanced (ACRA) are:
A: Customer Environment. This component refers to the customer's network infrastructure, communication platform, contact center applications, and endpoints that are involved in the recording process. The customer environment determines the type and source of the audio and data that are captured by ACRA, as well as the recording method and configuration that are used. For example, the customer environment may include Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Experience Portal, Avaya Proactive Outreach Manager, Avaya IP Office Contact Center, etc.
D: Recorder. This component refers to the ACRA server or servers that are responsible for recording, storing, and playing back voice and screen interactions. The recorder component consists of various services and components that perform different functions, such as capturing audio and data from different sources, applying recording rules and schedules, encrypting and compressing recordings, archiving recordings to external storage devices or locations, providing search and replay capabilities, etc.
E: RIS (Recorder Integration Service). This component refers to the service that enables ACRA to integrate with Avaya Workforce Engagement applications, such as Quality Management, Coaching, eLearning, etc. The RIS component allows ACRA to send recording metadata and files to Avaya Workforce Engagement applications for further analysis and evaluation. The RIS component also allows ACRA to receive requests from Avaya Workforce Engagement applications to start or stop recording on demand.
NEW QUESTION # 44
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?
- A. Create users
- B. Create Organizations and groups
- C. Create roles
- D. Manage entities withassignmentmanager
Answer: B
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the first step in the administration workflow is to create Organizations and groups. Organizations and groups are logical entities that represent the structure and hierarchy of the contact center. They are used to organize users, agents, extensions, channels, and other resources in the system. The administrator can create multiple levels of Organizations and groups, and assign permissions and settings to each level. Creating Organizations and groups helps to simplify administration tasks and reporting functions. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 45
When setting up voice recording,whichstatement describes the purpose of member groups?
- A. It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
- B. It maps employees to extensions and data sources
- C. It enables the translation of recorded events from third-Paty systems
- D. It specifies the actual extensions in use in your system, and associates them with the data source
Answer: A
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, member groups are logical entities that group extensions together for management purposes and define the type of recording for your particular environment. Member groups can be used to specify which extensions are recorded, how they are recorded, when they are recorded, and where they are recorded. Member groups can also be used to apply different recording rules, schedules, filters, and attributes to different extensions based on their roles, functions, or locations in the contact center. References: Avaya Contact Recorder Configuration and Administration Guide
NEW QUESTION # 46
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)
- A. Screen Recorder
- B. RTP Proxy
- C. Replay role
- D. Recorder Integration Service
- E. IP Recorder
Answer: A,C,E
Explanation:
Explanation
According to the Avaya Contact Recorder Advanced Installation Guide1, the following server roles are valid for recording:
RTP Proxy: This role is responsible for receiving RTP streams from the network and forwarding them to the IP Recorder role. It also handles SIP signaling for call recording.
IP Recorder: This role is responsible for recording RTP streams received from the RTP Proxy role and storing them as audio files on the disk. It also handles metadata extraction and encryption of the recordings.
Screen Recorder: This role is responsible for recording the screen activity of the agents using a screen capture driver. It also handles compression and encryption of the screen recordings.
The other two roles, Recorder Integration Service and Replay role, are not directly involved in recording, but rather in integrating with other systems and providing playback functionality.
References: 1: Avaya Contact Recorder Advanced Installation Guide
NEW QUESTION # 47
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
- A. Phone
- B. Dialer
- C. CMS
- D. Quality
Answer: A
Explanation:
Explanation
To have voice recording with Avaya Contact Recorder Advanced (ACRA), Avaya Workforce Engagement requires a Phone data source type. A Phone data source type is used to import phone-related data from ACRA, such as agent IDs, extensions, call IDs, call durations, and call directions. This data is used to associate voice recordings with agents and calls in the Avaya Workforce Engagement system. References:
Avaya Workforce Engagement Integration Services User Guide, page 294
Avaya Workforce Engagement Integration Services User Guide, page 464
NEW QUESTION # 48
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
- A. Phone
- B. Dialer
- C. CMS
- D. Quality
Answer: A
Explanation:
Explanation
According to the Avaya Contact Recorder Installation Guide, to have voice recording with Avaya Contact Recorder Advanced (ACRA), the data source type that Avaya Workforce Engagement requires is Phone. A phone data source defines the type of phone system that is being recorded, such as Avaya Aura Communication Manager, Avaya IP Office, or Avaya Communication Server 1000. A phone data source also specifies the connection details and recording parameters for the phone system. References: Avaya Contact Recorder Installation Guide
NEW QUESTION # 49
During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
- A. Data Migration Discovery Tool
- B. WFO data Migration Tool form V15.1
- C. Migration DB Scripts.
- D. Migration Mode tool
Answer: D
Explanation:
Explanation
The Migration Mode tool is a utility that is used during the migration process to set thestart/stop mode for the services on the target and source systems as required. The Migration Mode tool can also be used to check the status of the services and to troubleshoot any issues that may arise during the migration. The Migration Mode tool can be accessed from the Framework Enterprise Manager or from the command line3 References: 3:
Avaya Workforce Engagement Support - Migration Guide, page 17-184
NEW QUESTION # 50
Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?
- A. All server validation information is maintained on a separate logging server
- B. The server group and server type are automatically detected by the SR Validator
- C. The SR validator compares the current installation and configuration to the requeriment file for that server
- D. The SR validator attempts to fix any issues it finds
Answer: C
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the SR validator is a tool that checks the installation and configuration of each server in the Avaya Workforce Engagement system. The SR validator compares the current installation and configuration to the requirement file for that server, which contains the expected values for various settings and parameters. The SR validator generates a report that shows any discrepancies or errors that need to be fixed manually. References: Avaya Workforce Optimization Select Installation Guide
NEW QUESTION # 51
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
- A. Site servers
- B. Enterprise Settings
- C. Security settings
- D. Servers role
Answer: D
Explanation:
Explanation
The XML file that is exported from the Data Center Zone contains information about the servers role, such as recording, archiving, or playback. This file is used to import the configuration to the new Data Center Zone after the upgrade. The XML file does not include information about site servers, security settings, or enterprise settings, which are configured separately. References: Avaya Workforce Engagement Support Upgrade Guide, page 30.
NEW QUESTION # 52
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