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Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Recorder Status Summary
B) Configuration Checker
C) Integration Service Status
D) Capture Status

2. Which three statements about the Server Readiness Validator tool are true? (Choose three)

A) It validates operating system setting
B) It validates partition sizes
C) It can run under the local systems account
D) It creates a report to show any trouble spots
E) It validates CA server security certificates

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Wfm
C) Interactions
D) eLearning

4. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Start monitoring command
B) Cancel monitoring command
C) Pause monitoring command
D) Start Annotation command

5. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) In this scenario, which three statements about Multiple Registration are true? (Choose three)
B) There is not dedicated softphone allocated for recording
C) Only two observers can be present on the same call
D) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
E) Each recording target requires a dedicated softphone
F) It allows a dual recording solution

Solutions: