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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?

A) Location Services
B) Mission Control
C) FileVault2
D) Gatekeeper

2. Which of the following folders contains resources required by the operating system?

A) /System
B) ~/Library
C) /Public
D) /Library
E) /Sites

3. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Hold Command-S to enter single-user mode, then mo
B) Start the iMac to OS X Recovery and reinstall OS X
C) Hold the Shift key at start up to Safe Boot.
D) Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.

4. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) Apple Hardware Test
B) System Information
C) Apple Diagnostics
D) Activity Monitor

5. Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?

A) Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
B) Disable anti-virus and firewall software on the PC.
C) Start up the MacBook Pro in Target Disk Mode.
D) Make sure the contacts are exported in vCard format into the home directory.

Solutions: