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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is the MAIN purpose of value stream mapping in an organization?

A) To identify and prioritize improvement opportunities
B) To enhance and support management practices
C) To control external stakeholders directly
D) To automate service monitoring

2. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because value is created when desired outcomes are achieved while costs and risks are optimized
B) Because risks are more important than outcomes
C) Because costs are more important than outcomes
D) Because outcomes eliminate the need to manage costs and risks

3. Which role authorizes budget for a service in a service relationship?

A) User
B) Customer
C) Sponsor
D) Product vendor

4. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Operating model
B) Value stream
C) Value chain
D) Organization's purpose

5. Which activity focuses on securing and allocating necessary resources efficiently?

A) Build
B) Deliver
C) Discover
D) Acquire

Solutions: