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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A) IT asset management
B) Service configuration management
C) Monitoring and event management
D) Service desk

2. Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

A) Known error
B) Change
C) Event
D) Problem

3. Which is a key requirement for a successful service level agreement (SLA)?

A) Using individual metrics that relate to the service catalogue
B) Using single-system-based metrics that relate to outputs
C) Using bundled metrics to relate performance to outcomes
D) Using an agreement between the service provider and service supplier

4. Which two practices use workarounds?

A) Change enablement and continual improvement
B) Problem management and incident management
C) Change enablement and problem management
D) Incident management and continual improvement

5. Which dimension includes a workflow management system?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

Solutions: