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ISQI ISTQB Certified Tester Advanced Level Test Analyst (CTAL-TA v4.0) Sample Questions:

1. A Customer Relationship Management (CRM) system will be developed for a company that runs a chain of hotels. These are some of the requirements relating to staff in the call center.
* R1. High. An operator shall be able to find and see the details of a customer's booking. The data that may be used for the search include customer name, customer registration number (in the company's loyalty enrolment scheme) and booking reference.
* R2. High. An operator shall be able to amend a customer's booking. The data that may be amended include check-in and check-out dates, hotel, room type and tariff (with / without breakfast).
* R3. High. Before a booking amendment is accepted, the system shall display to the operator any difference in price with respect to the original booking. The operator shall confirm that the customer accepts the revised price and then the system shall record the accepted amendment.
* R4. Medium. Details of the amended booking shall be sent to the customer (see requirements for original customer booking for details).
* R5. High. Details of the extra amount payable shall be sent to the billing system for customer invoicing (see requirements for invoicing of the original customer booking for details).
You have been asked to review these requirements using this checklist:
* Specific - does each requirement deal with only a single aspect of the solution?
* Clear - is each requirement expressed in an unambiguous way with no possibility of interpretation or uncertainty about its meaning?
* Complete - does the set of requirements cover all of the stakeholders' reasonable needs?
* Unique - does each requirement address something that no other requirement also covers?
Assume that the other requirements referred to by R4 and R5 have been reviewed with a satisfactory outcome.
Considering these five requirements, to which checklist items would you answer 'No'?

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

2. The following minimized decision table shows the rules for rewarding members of a hotel's loyalty scheme who have booked a room, according to the type of room (luxury or not) and/or whether they have prepaid for breakfast (yes or no). The loyalty scheme has tiers Bronze, Silver and Gold. All combinations are feasible.

Using the checksum procedure, what do you notice about the structure of the minimized table?

A) There are additional rules that are not shown
B) The decision table is incomplete, in the sense that at least one condition value is not represented in any of the rules
C) There is rule overlap, in the sense that one combination is covered by > 1 rule, or additional rules are not shown
D) The table may have been minimized correctly

3. Your company, which specializes in medical software, has designed an application for use on smartphones and tablets, that calculates a person's BMI (Body Mass Index). How can a test analyst BEST contribute to adaptability testing for this application?

A) Ensuring that the application co-exists with other health applications without adversely affecting their performance
B) Designing tests to verify that the application works on as many as possible of the intended target devices
C) Verifying that correct BMIs have been calculated correctly for a range of weight, height and ethnic background inputs
D) Ensuring that the application launches successfully and functions correctly after downloading an updated version

4. You are working on a project to replace an old sales and merchandising system with a new system that will be based on modern platforms. The old system is still in production but is poorly documented and expensive to maintain. The new version will be developed using modern technology. The main requirements for the system are that it shall:
* Load sales data, sent electronically from the stores each evening, into a central database.
* Produce actual sales reports for the merchandisers, whose job is to manage stock levels in stores.
* Produce sales forecast reports, based on a combination of sales history and forecasting parameters. The parameters will be entered by the merchandisers into a browser-based front end and the reports will be produced overnight. The users will be able to see the reports next day, on screen or in print, by requesting this through the browser.
Requirements 1 and 2 are satisfied by the existing system and will be rewritten with no significant functional changes. Requirement 3 is new and has been clearly specified. Because of the poor test basis you have decided to perform experience-based functional correctness testing for requirements 1 and 2 with the support of checklists. Which would be the BEST items to include in the checklist for testing Requirement 2?
a) Does the sales quantity in the database for any one product in a particular store, equal the sales data input for that product / store?
b) Does the total sales value in the report for all products in a particular store, equal the sales data input for that store?
c) Does the sales quantity in the report for any one product in a particular store, equal the sales data input for that product / store?
d) Does successful login allow access to the report parameter entry features?
e) Does the total sales value in the database for all products in a particular store, equal the sales data input for that store?

A) a) and c)
B) b) and d)
C) d) and e)
D) b) and c)

5. You are working on an Agile project to develop a web-based online dating service that will allow members of the service to enter their profile, meet people who would be a good match for them, arrange social events with those people and to block people with whom they do not want contact.
Functional correctness, usability, performance and security are all important but the major concern for the stakeholders is data protection. Two environments are available for testing: the regular one is similar to the development environment, the other is a pre-production environment which is configured to become the live system when operation begins, but has currently been loaded with a representative volume of artificial profiles.
The features for member profile entry have been delivered and tested. The current iteration will deliver profile matching, which will be done on-demand in response to a request from a member to see matching profiles in their browser. The tests for these user stories' acceptance criteria will be aimed primarily at functional correctness and will be scripted. Performance testing and security testing will be done by external specialists when the functionality is stable.
The other TAs in the team are on sick leave and only have time for one exploratory test session before the end of the iteration. What is the MOST appropriate test charter in these circumstances?

A) Explore the profile entry features With the regular test environment To discover any functional issues that might affect matching
B) Explore the profile matching features With the regular environment To discover any functional issues that were not covered by the story acceptance criteria
C) Explore the profile matching features With the pre-production environment To discover any functional or performance issues
D) Explore the profile matching features With the regular test environment To discover any usability issues and security vulnerabilities

Solutions: