Pass Avaya 46150T PDF Dumps | Recently Updated 40 Questions
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NEW QUESTION 11
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Contact Recording
- B. Quality Management
- C. Coach and Learn
- D. Live Monitor
- E. Analyze module
Answer: B
NEW QUESTION 12
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. K155
- B. J179
- C. K165
- D. J139
- E. J129
Answer: B
NEW QUESTION 13
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Workplace
- B. Avaya IX TM Spaces
- C. Avaya Personal Edition
- D. Avaya IX TM Meetings
- E. Avaya Equinox TM
Answer: A
NEW QUESTION 14
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?
- A. Server Edition
- B. Essential Edition
- C. Select Edition
- D. Basic Edition
- E. Preferred Edition
Answer: C
NEW QUESTION 15
Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
- A. IP500 V2
- B. Hyper-V
- C. Cloud computing platform
- D. Linux Server
- E. VMware
Answer: B,C,D,E
NEW QUESTION 16
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workspaces browser
- B. Agent Desktop
- C. Avaya IX TM Meetings
- D. Avaya IX TM Workplace
Answer: B,C
NEW QUESTION 17
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Improve the customer experience
- C. Add secure mobility features
- D. Integrate and re-use equipment l already own
- E. Grow my business
Answer: C,D
NEW QUESTION 18
A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?
- A. Secure
- B. Simple
- C. Scalable
- D. Resilient
- E. Modular
Answer: A
NEW QUESTION 19
The _______________ licensing model is based on the number of concurrent agents logged in.
- A. Core
- B. Workforce Management Named User
- C. Concurrent
- D. Power
Answer: B
NEW QUESTION 20
You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
- A. Contact Center agents
- B. Quality assurance managers and supervisors
- C. Director of IT
- D. Contact Center directors and managers
Answer: A
NEW QUESTION 21
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Customer Satisfaction
- C. Bring Your Own Device (BYOD)
- D. Driving efficiencies
- E. Contextual experiences
Answer: B,E
NEW QUESTION 22
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
- A. Web communications
- B. Live monitoring
- C. Report creation
- D. Inbound email processing
- E. Supervisor actions
Answer: D
NEW QUESTION 23
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Offers only simple inbound voice call routing and reporting
- B. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
- C. Provides rapid deployment targets
- D. Supports the distribution of on-premise and remote agents and supervisors
- E. Is built for Avaya IX TM Workforce Engagement Select
Answer: C,D,E
NEW QUESTION 24
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Server Edition
- B. Select Edition
- C. Basic Edition
- D. Preferred Edition
- E. Essential Edition
Answer: E
NEW QUESTION 25
Which of the following is the best description of the SIP Line Appearance feature?
- A. Allows placement of SIP calls on selectable trunk line extensions
- B. Permits instant two-way conferencing on SIP video endpoints
- C. Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
- D. Causes desk phones to present SIP call appearances the same as trunk line calls
- E. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
Answer: E
NEW QUESTION 26
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 3000 Avaya IP Office TM users
- B. Up to 30,000 call recordings
- C. Up to 3000 Avaya IP Office TM systems
- D. Up to 30 Avaya Aura® systems
- E. Up to 30 Avaya IP Office TM system inventories
Answer: C
NEW QUESTION 27
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 4 hour
- B. 1 day
- C. 1 week
- D. Less than 1 hour
Answer: B
NEW QUESTION 28
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