2024 100% Free CIS-ITSM Daily Practice Exam With 115 Questions
CIS-ITSM exam torrent ServiceNow study guide
NEW QUESTION # 62
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?
- A. Approvals, Conflict Checking, Change Task Generation
- B. Risk Assessment, Change Task generation, Approvals
- C. CAB Approvals, Conflict checking, Notifications
- D. Approvals, Notifications, Rollback
Answer: D
NEW QUESTION # 63
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
- A. Complete RCA
- B. Document a Known error
- C. Publish Workaround
- D. Complete Investigation
- E. Document Five Whys
Answer: C
NEW QUESTION # 64
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Integration with social networking platforms
- B. Import from Microsoft Word
- C. Subscribing to articles
- D. Article versioning
Answer: A
Explanation:
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 65
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
- A. Knowledge Articles
- B. Known Errors
- C. Incident Overview Dashboard
- D. Enterprise CMDB Dashboard
- E. Class Manager
Answer: C,E
NEW QUESTION # 66
Which of the following ways can be used to create configuration items? (Choose all that apply.)
- A. Manual creation via configuration application modules
- B. Creation via service catalog fulfillment process
- C. Integration with 3rd party system
- D. Automated discovery tools
- E. Import from external source
Answer: A,B,C,D,E
NEW QUESTION # 67
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
- A. Content object
- B. How to document
- C. Knowledge article
- D. Information item
Answer: C
NEW QUESTION # 68
Which statement is NOT true about reporting on catalog item variables?
- A. The Variables column can be added to list reports if variables are available for the selected table/data source.
- B. Database views are required to report on catalog item variables.
- C. Reports can be stacked by variables from a selected catalog item.
- D. Reports can be grouped by variables from a selected catalog item.
Answer: B
NEW QUESTION # 69
The calculation of incident priority is based on both impact and urgency fields.
- A. True
- B. False
Answer: A
NEW QUESTION # 70
Which of the following tables is used to store knowledge articles?
- A. None of the listed answers
- B. kb_article
- C. kb_knowledge
- D. kb_knowledge_article
Answer: C
NEW QUESTION # 71
What are three benefits of using declarative customizations over code? (Choose three.)
- A. Declarative customizations will automatically update with each Salesforce release.
- B. Declarative customizations generally require less maintenance.
- C. Declarative customizations cannot generate run time errors.
- D. Declarative customizations do not require user testing.
- E. Declarative customizations are not subject to governor limits.
Answer: A,B,E
NEW QUESTION # 72
Primary tables associated with Request Fulfillment begin with the prefix __________.
- A. sc_
- B. req_
- C. rm_
- D. rf_
Answer: A
NEW QUESTION # 73
User Criteria is used to determine who may order Items in a Service Catalog Category.
- A. True
- B. False
Answer: A
Explanation:
Explanation
User Criteria determine who may request items in a Service Catalog Category or who may request individual Catalog Items. User Criteria sets filters and conditions for access based on attributes associated with a user record, such as Department, location, Company, Manager, etc.
NEW QUESTION # 74
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?
- A. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
- B. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
- C. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
- D. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
Answer: B
NEW QUESTION # 75
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
- A. Application Menus
- B. Dependency View
- C. Reports
- D. CI Class Manager
Answer: D
NEW QUESTION # 76
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
- A. sn_business_user
- B. sn_problem_business_user
- C. sn_problem_write
- D. sn_service_owner
- E. sn_problem_read
Answer: E
NEW QUESTION # 77
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Break
- B. Reference
- C. Single Line of Text
- D. Select Box
Answer: C
Explanation:
Explanation
NEW QUESTION # 78
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. Dynamic Schema binding
- B. REST API
- C. SOSL queries
- D. describeSObjects()
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 79
Which of the following statements are correct for standard changes? (Choose two.)
- A. Standard change procedures must be stored in the Knowledge base.
- B. Standard changes can be automated.
- C. Standard changes are typically low risk and have detailed procedures.
- D. Standard changes do not have change tasks.
Answer: B,C
Explanation:
Explanation
NEW QUESTION # 80
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
- A. Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.
- B. A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.
- C. The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.
- D. The administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.
Answer: A,C
NEW QUESTION # 81
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
- A. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
- B. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in "Cart" to true.
- C. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
- D. Cart options are set using system properties and cannot be changed for individual items.
Answer: B
NEW QUESTION # 82
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