- Exam Code: 1z1-981
- Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
- Updated: Oct 14, 2026
- Q & A: 73 Questions and Answers
Oracle 1z1-981 Exam : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
PDF Version DemoAbout Oracle 1z1-981 Exam
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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Business Rules and Workflow
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Question #1
Which three statements are true about add-ins?
- A. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
- B. They are the visual areas of Oracle Service Cloud Agent Desktop.
- C. They always run locally on the machines on which the desktop application runs.
- D. They can be designed to create visual components and not perform any integrations.
- E. They always run locally to access local data.
- F. They can be added to the Custom Portal area of Oracle Service Cloud.
Correct Answer: A,B,C 🗳️
Question #2
Which four statements are true about reports?
- A. Reports must be exported manually in all interfaces.
- B. After a report is published, the report data remains unchanged even as the knowledge base is updated.
- C. Published reports can be modified.
- D. All the permissions from an imported report remain unchanged after an export.
- E. Reports are not common across the interface.
- F. The owner of a report remains the same even if the report is imported by some other user.
- G. Reports are shared between interfaces.
Correct Answer: A,C,D,E 🗳️
Question #3
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Create a transactional survey.
- B. Assign scores to the survey questions and set the status field based on the responses.
- C. Schedule the survey on a daily basis.
- D. Write a business rule to reopen the case.
- E. Create a polling survey.
- F. Create a report for the survey scores.
Correct Answer: A,B,D 🗳️
Question #4
Which two statements are true about the Organization object in Service Cloud?
- A. It is required to create an incident.
- B. It can be associated with incidents directly.
- C. It has a one-to-many relation with contacts.
- D. It is widely used in Business-to-Business scenarios.
- E. It has a one-to-one relation with contacts.
Correct Answer: C,D 🗳️
Question #5
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Correct Answer: D 🗳️
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