Microsoft Troubleshooting Microsoft Exchange Online : MS-220 exam

MS-220
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Aug 07, 2026
  • Q & A: 107 Questions and Answers

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP certificate issues
  • 2. Troubleshoot SMTP relay issues
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot hybrid mail flow
  • 5. Troubleshoot DNS-related issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Validate SPF, DKIM, and DMARC
  • 2. Troubleshoot anti-spam policies
  • 3. Analyze spam classifications
  • 4. Troubleshoot quarantined messages
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Troubleshoot send and receive issues
  • 3. Troubleshoot delivery delays
  • 4. Review and interpret message headers
  • 5. Review and interpret message trace results
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Interpret NDR data
  • 3. Analyze attachment blocking rules
  • 4. Troubleshoot inbox rules
Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Modern authentication issues
  • 3. Autodiscover issues
  • 4. Client access rules
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. ABQ list analysis
  • 3. Mobile synchronization logs
  • 4. ActiveSync connectivity
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Calendar permissions
  • 3. Delegation issues
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Slow migrations
  • 3. Move request analysis
  • 4. Public folder migration issues
  • 5. Failed migrations
  • 6. Data Consistency Score issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Hybrid mail flow issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Free/busy sharing issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Protected message handling
  • 2. S/MIME troubleshooting
  • 3. Encryption and decryption issues
  • 4. Encryption-related mail flow rules
  • 5. External recipient access issues
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. eDiscovery permissions and actions
  • 3. Mailbox holds and recoverable items
  • 4. Search and purge email messages
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention age calculation
  • 3. Retention tags and actions
  • 4. Retention policy application issues

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