SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 exam

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket status update
B) Mass subticket completion
C) Mass subticket creation
D) Mass subticket cancellation

2. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Vendor management
B) Customer support
C) Partner channel management
D) Employee help desk

3. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Automatically using start/stop buttons
B) Automatically on creation of a time report
C) Manually using the service entry screen
D) Manually using the time entry screen

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) There is a template available for each object that allows tool-supported migration
B) You need to identify the data dependencies for the migration template
C) You do NOT need to know the definitions of each of the fields
D) You can upload the data only once.
E) The template structure is predefined an CANNOT be changed.

5. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Cause category
B) Resolution category
C) Product category
D) Incident category

Solutions: