Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS exam

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

A) Acceptance
B) Unit
C) System
D) Integration

2. Which is an example of using a `shift-left' approach to optimize password resets?

A) Encourage users to remember or safely record their passwords to reduce the number of password resets
B) Automatically assign a high priority to password reset requests to resolve them faster
C) Train service desk agents to categorize password resets as service requests
D) Allow users to reset their own passwords using an automated tool

3. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A) Invest in targeted training programmes for existing staff in relevant emerging technologies
B) Restructure the organization to create specialized departments for emerging technologies
C) Increase the total number of employees focusing on new hires with expertise in emerging technologies
D) Outsource the development of new technology segments to specialized vendors

4. A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

A) Progress iteratively with feedback
B) Think and work holistically
C) Optimize and automate
D) Focus on value

5. A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

A) Create a change model for development changes that includes the use of safe-to-fail testing
B) Create a standard change model for development changes and initiate as a service request
C) Increase the size of development changes to make them easier to handle and increase success
D) Initiate development changes as emergency changes so that errors can be identified quickly

Solutions: