The Beryl Institute Certified Patient Experience Professional : CPXP exam

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) Lean
B) Pareto principle
C) SWOT analysis
D) Process mapping

2. Which of the following is the biggest organizational challenge as it relates to patient experience?

A) Reducing costs related to the patient experience
B) Managing policy mandates and regulatory requirements
C) Providing high-quality care to all patients
D) Viewing patient experience as only the responsibility of clinical staff

3. Which statement BEST describes HCAHPS?

A) A national, standardized, publicly reported survey of patients' perspectives of hospital care
B) A financial benchmarking tool for payer reimbursement performance
C) A complaint-resolution workflow used only in ambulatory clinics
D) An internal employee engagement survey used only for hospital workforce culture

4. Which is the BEST description of a histogram?

A) A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis
B) A continuous line that represents the frequencies of scores within a class interval
C) A chart that shows the proportion of an item that makes up a series of data points
D) A visual representation of the frequency distribution where the frequencies are represented by bars

5. An organization has decided to create behavior standards to specify what behaviors are expected. Which statement describes an appropriate implementation of this practice?

A) Engage staff in creating the behavior standards and ensure that everyone signs the final product.
B) Focus all behavior standards on the external customer because that is the primary target.
C) Create broad service standards such as "demonstrate a positive attitude" so that they are applicable.
D) Understand that on a very busy day, staff might not be able to uphold all behavior standards.

Solutions: