- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Updated: Aug 01, 2026
- Q & A: 66 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Topic 2: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Topic 4: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 5: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Topic 6: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Topic 7: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options |
1. Which license is only available In a CapEx model?
A) Analog user
B) ASBCE
C) Digital user
D) AWFOS
2. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
A) It does not Include a camera.
B) It has visible mechanical buttons.
C) It is not an all glass device.
D) It has a smaller touch screen.
3. Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?
A) File sharing is not a capability within Avaya Spaces.
B) Only Owner/Admin level users can share files.
C) All levels of users can share files.
D) Only Member level users and above can share files.
4. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
A) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
C) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
5. What are two reasons to use Voicemail Pro for recording? (Choose two.)
A) No additional licensing is needed to allow any user call recording via a button.
B) It offers live monitoring of voice and screens.
C) Each Avaya Contact Center Select voice agent license includes a recording license.
D) It provides reporting such as how many times a call was put on hold.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,B |
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