- Exam Code: HP2-N31
- Exam Name: Selling HP BSM Solutions
- Updated: Jul 24, 2026
- Q & A: 50 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - Mapping challenges to BSM capabilities - ROI and business benefit communication |
| Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Discovery and qualification questions - Positioning and closing strategies |
| HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Value propositions for IT executives and stakeholders - Competitive differentiators - HP BSM architecture and components |
| BSM Solution Areas | 30% | - Application Performance Management - Operations Bridge and integration - Network Management - Service Intelligence and Analytics - Systems and Infrastructure Management |
1. Where can you find the current information on HP Software's BSM solution and product promotions and discounts?
A) HP WW Product Promotions (link)
B) www.hp.com/software
C) BSM datasheets
D) HP Product Configuration and Pricing Guide
2. Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?
A) Software as a Service
B) Systems as a Service
C) Cloud as a Solution
D) Software as a Solution
3. HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?
A) Software Intelligence Suite
B) Synchronization Intelligence Suite
C) Service Intelligence Suite
D) SiteScope Intelligence Suite
4. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
A) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
B) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
C) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
D) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
E) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
5. Where would you find license SKU and pricing information for HP BSM Systems Management?
A) Pricing Guides on HP Partner Central
B) HP WW Product Promotions (link)
C) BSM datasheets
D) Sales Awareness Webinars
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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