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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?

A) Work closely with community organizations to bring care to where people are.
B) Provide comprehensive diversity and inclusion training for all staff.
C) Engage the communities they serve in understanding the bias they believe exists.
D) Ensure an understanding of the social determinants of health that influence a patient ' s life.

2. According to consumers, what is the MOST important component of the healthcare experience?

A) " Listen to me. "
B) " Show me empathy. "
C) " Educate me on my condition. "
D) " Provide me with information. "

3. Which of the following BEST illustrates that a process change has worked?

A) Process flowcharts of the before process
B) Process flowcharts of the after process
C) Data showing significant change
D) Interviews with staff

4. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To ensure that all stakeholders review the plan of care in a collaborative manner
B) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
C) To discuss palliative care, which is the most important aspect of the situation
D) To support the spouse, who needs more support than the patient at this time

5. What is a starting point for change management that can affect how leaders, health workers, and staff engage with the patient experience professional?

A) Skills training to make the change successful
B) Hiring new staff who agree change is needed
C) Awareness of the need for change and why the change matters
D) Setting a timeline for change that coincides with performance evaluations

Solutions: