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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager asks a developer to create a document describing the solution features that end user and system administrators needs to be aware or in order to deploy and use the process application. The developer tells the program manager that documentation is not a deliverable for any playback. The program manager responds by telling the developer that documentation required to enable later developers is a deliverable for which of the following playbacks?

A) Playback 2
B) Playback 0
C) Playback 1
D) Playback 3

2. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
B) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
C) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
D) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.

3. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) A report
B) Service Level Agreements (SLAs)
C) Scoreboards
D) Key Performance Indicators (KPIs)

4. It is discovered while running Playback 0 that an important but not strictly necessary sub-process was missed in the analysis. How should the program manager recommend handling the missed sub-process?

A) Redo Playback 0 and include the sub process.
B) Note the sub-process as a user story and save it for the next release.
C) Include the sub-process in Playback 1 without validating with the process owner.
D) Schedule a special iteration and playback to address the sub-process after Playback 3.

Solutions: