Cisco 642-241 Exam : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

A) ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
B) ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
C) ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
D) ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
E) ICM Logger Side A fails at the same time that ICM Logger Side B fails.
F) ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

2. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) nailed-up
B) call-by-call
C) preview
D) progressive
E) predictive

3. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Peripheral Gateway
B) Cisco Unified Contact Center Enterprise NIC
C) Cisco Unified Contact Center Enterprise Administrative Server
D) Cisco Unified Contact Center Enterprise Logger
E) Cisco Unified Contact Center Enterprise Call Router

4. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Agent_Interval
B) Router_Interval
C) Dialer_Interval
D) Agent_Skill_Group_Interval
E) Call_Type_SG_Interval

5. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is first post-routed from Cisco Unified Communications Manager
B) when the call terminates and data is written to the Cisco TCD table
C) when a call-routing script hits the first Queue to Skill Group node
D) when the call is routed to an agent

Solutions: