Avaya 3302 Exam : Avaya Contact Center Control Manager Implementation and Maintenance Exam

3302
  • Exam Code: 3302
  • Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
  • Updated: Oct 29, 2026
  • Q & A: 70 Questions and Answers

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Avaya 3302 Exam Syllabus Topics:

SectionWeightObjectives
Installation & Deployment25%- Post-installation validation
- License activation and setup
- Prerequisites and compatibility
- Server installation and configuration
Configuration & Administration20%- System parameters and settings
- Schedule server and automation tasks
- User, agent and extension management
- Roles and permissions
Maintenance & Troubleshooting10%- Backup and restore procedures
- Log analysis and monitoring
- Common issues and resolution
- Upgrades and updates
ACCCM Architecture & Components20%- Web interface and navigation
- System overview and functionality
- Database and licensing
- Server components and services
Integration & Connectivity25%- Integration with Communication Manager
- Firewall and security configuration
- Integration with CMS, Call Recorder and other systems
- Network ports and protocols

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question #1

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

  • A. The administrator must first find the user in the Userstab to access the Visual Phone button.
  • B. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
  • C. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
  • D. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

  • A. FSXI 3x, Virtual Server 2005 R2
  • B. CoWare, Xen
  • C. Virtual Server 2008, vSphere
  • D. Xen, Hyper-V
  • E. VMwareESXI3.x, vSphere
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

Question #3

For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

  • A. The customer hastoomany servers and wantsto reduce hardware storage inventory.
  • B. ACCCM does not support co-resident install.
  • C. The remote serveris on a slower speed network.
  • D. Database redundancy is required and the customer is using an SQL cluster in their environment.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

  • A. in the ACCCMLocation tab under CM
  • B. in the ACCCM CFG tab under CM
  • C. in the file NAV360_ProvisioningService.exe.config
  • D. in the cm Port SYS Params tab of the CFG tab
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

  • A. Site, Virtual Site,Virtual Group
  • B. Site, Department,Team
  • C. Site, Department, Team, Virtual Site, Virtual Group
  • D. Site, Location, Department, Team
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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