- Exam Code: 3302
- Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
- Updated: Oct 29, 2026
- Q & A: 70 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Prerequisites and compatibility - Server installation and configuration |
| Configuration & Administration | 20% | - System parameters and settings - Schedule server and automation tasks - User, agent and extension management - Roles and permissions |
| Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Log analysis and monitoring - Common issues and resolution - Upgrades and updates |
| ACCCM Architecture & Components | 20% | - Web interface and navigation - System overview and functionality - Database and licensing - Server components and services |
| Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
Correct Answer: B 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
Correct Answer: C,E 🗳️
For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?
Correct Answer: D 🗳️
A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?
Correct Answer: D 🗳️
Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
Correct Answer: B 🗳️
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