Salesforce Service-Cloud-Consultant日本語 Exam : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Exam Code: Service-Cloud-Consultant-JPN
Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
Updated: Aug 03, 2026
Q & A: 292 Questions and Answers

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What is the duration of the Service-Cloud-Consultant Exam

Number of Questions: 60
Format: Multiple choices, multiple answers
Length of Examination: 105 minutes
Passing Score: 67%

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How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 2	Industry Knowledge: This topic covers the key factors that influence contact center metrics and KPIs, the risks, benefits, and business challenges of meeting client's desired outcomes, as well as the industry standards and general capabilities of different service organizations.
Topic 3	Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
Topic 4	Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.
Topic 5	Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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