EXIN ITIL Deutsch Exam : ITIL V3 Foundation (ITIL Deutsch Version)

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was definiert die Anforderungen an einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung?

A) Ein IT-Asset
B) Ein Konfigurationselement (CI)
C) Ein Kunde
D) Ein Benutzer

2. Wo sollten alle Masterkopien der kontrollierten Software und Dokumentation gespeichert werden?

A) In der definitiven Sicherheitsbibliothek
B) In der endgültigen Kapazitätsbibliothek
C) In der definitiven Medienbibliothek
D) In der endgültigen Produktionsbibliothek

3. Wie wird ein kontinuierliches Verbesserungsregister verwendet?

A) Zum Autorisieren von Änderungen zur Umsetzung von Verbesserungsinitiativen
B) Zur Organisation vergangener, gegenwärtiger und zukünftiger Verbesserungsideen
C) Zur Erfassung von Anfragen zur Bereitstellung einer Ressource oder Dienstleistung
D) Bereitstellung eines strukturierten Ansatzes zur Implementierung von Verbesserungen

4. Welche Entscheidungen zum Service Request Management erfordern die Festlegung von Richtlinien?

A) Entscheiden, welche Serviceanfragen einer Genehmigung bedürfen
B) Entscheiden, wie Serviceanfragen bearbeitet werden, bei denen die Schritte unbekannt sind
C) Entscheiden, wann Workarounds verwendet werden sollten
D) Entscheiden, wie Serviceeinbußen behoben werden

5. Identifizieren Sie das/die fehlende(n) Wort(e) im folgenden Satz.
Der Service Desk sollte der Einstiegspunkt und die zentrale Anlaufstelle für [?] und alle seine Benutzer sein.

A) Dienstkonsument
B) Lieferant
C) Kunde
D) Dienstanbieter

Solutions: