Oracle 1Z0-1038-21 Exam : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which six actions can have a null value?

A) Set Status
B) Set Fields
C) Set Assigned
D) Set Category
E) Set SLAs
F) Set Disposition
G) Set Agent
H) Set Mailbox
I) Set Queue
J) Set Product

2. How many rows can be returned by a tabular query?

A) 1000
B) 100
C) Unlimited
D) 10000
E) 100000

3. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a transactional survey.
B) Assign scores to the survey questions and set the status field based on the responses.
C) Schedule the survey on a daily basis.
D) Write a business rule to reopen the case.
E) Create a polling survey.
F) Create a report for the survey scores.

4. Which two statements are true about mailboxes?

A) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) Techmail isresponsible for pulling emails from single or multiple mailboxes.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

5. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) Thecolumn name contains a dollar symbol.
C) The column name contains a space.
D) The column name starts with a number.
E) The column name starts with a lowercase alphabet.
F) The column name contains an underscore.

Solutions: